• Are there helpful resources?

    Yes, you can view a handy “how to” guide here. You can also download promotional assets here. If you have any questions about the Conpoto redemption process, please contact Conpoto at 866.980.9531 or email the City of Kirkland at ShopLocalKirkland@kirklandwa.gov


  • What's the benefit for my business to participate?

    • Sell to New Customers
    • Receive Free Marketing & Promotion
    • Benefit from City of Kirkland Pandemic Relief Funds
    • Support Kirkland’s Economy

  • Does it cost to participate?

    It’s totally FREE! Plus, no Point-Of-Sale systems or special hardware is required!


  • How do I get paid?

    Once your businesses accepts a Kirkland Ca$h certificate as payment for goods or services, the system will register the redemption and the City of Kirkland will reimburse you by check for the full amount of the Kirkland Ca$h certificate redeemed at your business. Checks are processed weekly. You can expect payment between 14 and 30 days.


  • Do I need to provide a W9 to get paid?

    Yes, each business who signs up with the Kirkland Ca$h program must provide a W9. Before merchants can begin accepting certificates you must complete the W9 form attached to the Welcome Email you receive upon initial registration.

    If you don’t receive that email, click here to download a W9 document. This must be completed and emailed to the City of Kirkland at ShopLocalKirkland@kirklandwa.gov in order to complete your program registration.


  • Can a certificate be used more than once?

    No. Each certificate has a unique code that, once verified, cannot be re-used.


  • What if the customer doesn’t use the whole certificate?

    You will be reimbursed by the City for the full value of the certificate, so you can issue store credit for any unused portion of the certificate. This will encourage the customer to come back to visit your business again in the future! Or you can declare that no change will be given. Whatever your preferred policy, we encourage you to post or communicate to the customer.


  • Can I get a report on activity?

    Yes, by logging into your Conpoto Merchant Portal, you can see how much you’ve redeemed in certificate sales, and how much has been processed and paid to you by the City.


  • Will it be hard to train my staff on redeeming certificates?

    Not at all. Redeeming the certificates is easy & quick, and typically only takes a minute or two.


  • Do Kirkland Ca$h certificates expire?

    Kirkland Ca$h certificates that are distributed as part of the current “Stay & Play” promotion have an expiration date of June 30th, 2023.


  • What is the dollar amount of each certificate?

    Certificate are distributed in denominations of $25 each.