IT’S EASY! Follow the steps below to redeem Kirkland Ca$h certificates.

NEED HELP?
Call Conpoto at 866.980.9531 or email Kirkland City staff at ShopLocalKirkland@kirklandwa.gov

Be sure to download the “Conpoto Scan” mobile app, and login with your merchant account email and password

Step By Step Instructions (Mobile/Tablet App)

  • Step One: CAPTURE & VALIDATE

    Scan the Kirkland Ca$h QR Code to capture.

    Or, enter the alphanumeric code from underneath the Kirkland Ca$h QR Code.


  • Step Two: REDEEM

    If the certificate is valid, you will see a confirmation message.

    Enter the “Total Purchase Amount” for the full sale here, then click the “Redeem” button to claim.

    NOTE: If the certificate has already been used, you will see the error message: “This code has already been redeemed at [business name]”

    NOTE: If more than one certificate is being redeemed at once, then only enter the full sale amount in the “Total Purchase Amount” field for the FIRST certificate redeemed. You can leave that field blank on the subsequent certificate redemptions.

    SUCCESS! The certificate has been successfully redeemed to your account, and you will be reimbursed by the City of Kirkland.

    NOTE: Instruct the customer to avoid using this certificate again as it has now been claimed.


Step By Step Instructions (Web Browser)

  • Step One: VISIT WEBSITE

    Login to your merchant account at apps.conpoto.com and enter your email & password

    NOTE: If you forgot your password, click the “forgot password” link and enter your email address to reset.


  • Step Two: VALIDATE

    Click “Redeem.” Enter the Kirkland Ca$h certificate’s unique alphanumeric code, and then click “Validate.

    NOTE: If the certificate has already been used, you will see the error message: “This code has already been redeemed at [business name]”


  • Step Three: REDEEM

    Once the certificate is marked valid, enter the “Total Purchase Amount” for the full sale here, and then click the “Redeem” button to claim.

    NOTE: If more than one certificate is being redeemed at once, then only enter the full sale amount in the “Total Purchase Amount” field for the FIRST certificate redeemed. You can leave that field blank on the subsequent certificate redemptions.

    SUCCESS! The certificate has been successfully redeemed to your account, and you will be reimbursed by the City of Kirkland.


  • If Necessary: CONFIRM

    Click “Reporting” and select “Redemptions” to confirm certificate was redeemed successfully.

    NOTE: Instruct the customer to avoid using this certificate again as it has now been claimed.


Businesses FAQ

  • Can Kirkland Ca$h certificates be used more than once?

    No. Each certificate has a unique code that, when verified, cannot be reused.


  • Do Kirkland Ca$h certificates expire?

    Kirkland Ca$h certificates that were distributed as part of the “You Stay We Pay” promotion have an expiration date of August 31, 2022.

    Kirkland Ca$h certificates that are distributed as part of the “Stay & Play” promotion have an expiration date of June 30th, 2023.


  • Do Kirkland Ca$h certificates hold a balance?

    Each Kirkland Ca$h certificate is one-time use only, and the full amount must be used in a single transaction. We encourage to maximize the full certificate balance when spending your Kirkland Ca$h.


  • How do I verify if the certificate I scanned was redeemed?

    From your Conpoto dashboard, click “Reporting” and select “Redemptions” to confirm certificate was redeemed successfully.


  • What do I do with a customer's printed Kirkland Ca$h certificate?

    Once a Kirkland Ca$h certificate has been successfully redeemed, we advise to take it from the customer and store them in a safe spot.